Missteps and miscommunications are inevitable. How you handle these moments, however, will either strengthen your team or destroy your team. I believe there are a few steps you can take to jumpstart the rebuilding trust process.
Missteps and miscommunications are inevitable. How you handle these moments, however, will either strengthen your team or destroy your team. Click To Tweet
1. Evaluate.
Be honest with yourself about what went wrong. Did you forget? Were you distracted? What led you to make these mistakes? If you can identify what went wrong, you will be able to develop a strategy to ensure this never happens again.
Remember, there will always be a temptation to blame someone else. For many of us, our first instinct when we feel shame is to hide or shift the focus to another person. But even when you feel tempted to do so, don’t point the finger. Own your mistake.
2. Apologize.
Part of owning your mistake is apologizing. When your pride is wounded, one of the hardest things you can do is say you’re sorry. But this step is absolutely necessary. Hiding from difficult conversations will never move you forward.
Hiding from difficult conversations will never move you forward. Click To Tweet
3. Strategize.
Once the crisis has passed and you’ve had your difficult conversations, you need to spend some time coming up with a game plan. You may need to retool your systems or processes; maybe you need to eliminate distractions in your life. Whatever it may be, you must address it head on. Develop a strategy and move forward with excellence.
There is nothing easy about rebuilding trust after a mistake. But if you follow these steps, your team won’t just go through this, you’ll grow through it. For more advice on rebuilding trust, check out this article.
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