Have you ever completely blown it? Maybe you’ve found yourself in a situation in which there is no denying or skirting the facts; you dropped the ball. Suddenly, not only are you frustrated with yourself, but everyone around you is frustrated as well. Trust has been lost and you’re struggling to find the next step. The most important thing in the middle of a crisis is to solve the issue at hand. If you forgot to pay the bill and your lights have been shut off, you’ve got to get the electricity company on the phone and sort it out. If you didn’t schedule enough volunteers for an event, you need to make some calls, send out a distress signal, and get some people in place. The first step is to conquer the moment to the best of your ability. But what do you do when the crisis has passed, and you need to regain the trust of your team? How do you repair the relationships that were damaged by your mistake? Missteps and miscommunications are inevitable. How you handle these moments, however, will either strengthen your team or destroy your team. I believe there are a few steps you can take to jumpstart the rebuilding trust process. [bctt tweet="Missteps and miscommunications are inevitable. How you handle these moments, however, will either strengthen your team or destroy your team." username="dukematlock"]
Be honest with yourself about what went wrong. Did you forget? Were you distracted? What led you to make these mistakes? If you can identify what went wrong, you will be able to develop a strategy to ensure this never happens again.
Remember, there will always be a temptation to blame someone else. For many of us, our first instinct when we feel shame is to hide or shift the focus to another person. But even when you feel tempted to do so, don’t point the finger. Own your mistake.
Part of owning your mistake is apologizing. When your pride is wounded, one of the hardest things you can do is say you’re sorry. But this step is absolutely necessary. Hiding from difficult conversations will never move you forward.
[bctt tweet="Hiding from difficult conversations will never move you forward." username="dukematlock"]
Once the crisis has passed and you’ve had your difficult conversations, you need to spend some time coming up with a game plan. You may need to retool your systems or processes; maybe you need to eliminate distractions in your life. Whatever it may be, you must address it head on. Develop a strategy and move forward with excellence.There is nothing easy about rebuilding trust after a mistake. But if you follow these steps, your team won’t just go through this, you’ll grow through it. For more advice on rebuilding trust, check out this article.
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